frequently asked questions

i ordered a custom ornament. what now?

Once your ornament is purchased, you may send high resolution images via an Etsy message through our shop link or send them in an email to lilyandrosestudio@gmail.com. Please include your order number in the subject line of your email. Please also include any details you would like as well as the text you would like on the ornament.
 

what is the turnaround time for custom crests?

Custom crests are typically finished in 3-4 weeks. Timelines can vary based on project size and changes required. To chat details please send an email to lilyandrosestudio@gmail.com.
 

do you offer custom watercolor commissions?

Yes! Please send an email to lilyandrosestudio@gmail.com or inquire through the Inquire tab on the website. We can chat all the details through email to see if we are a good fit to work together.
 

is your art available for licensing?

Yes! For all licensing inquiries, please email lilyandrosestudio@gmail.com
 

what is the process for ordering place cards or calligraphed envelopes?

You can find my place cards here. You can find calligraphy envelope addressing here . Details about investment and ordering processes can be found in each listing. Timeline and calendar availability will vary. Please contact me through email at lilyandrosestudio@gmail.com to confirm availability.